Enterprise DevOps

I type the program arguments into an Excel sheet. I write a short description of what I am trying to accomplish. I send the description and the Excel sheet to a person that has access rights to the ticketing system. Repeat three times. The next day she reads my emails and submits the three tickets.

The three tickets get assigned to three persons in a country where work used to be cheaper than here. They type the program arguments from the Excel sheet into the scripts that will run the programs. They mark the tickets resolved. Corporate metrics show exemplary ticket handling response times.

Next week another ticket gets resolved and a tester gets access rights to the system. She runs a test case for my use case. It doesn’t work. I request access to the log files from the server admin. Next day I have the logs and find out that the second script failed to trigger the third script due to file access rights. No problem, that is easy to fix.

I write a short description of what I am trying to accomplish. I send the description with an Excel sheet to a person that has access rights to the ticketing system. I realize that this is state of the art in Enterprise DevOps in 2016.